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The medical team at Cancer Center of the Rockies is here for you every step of the way by being available to answer your questions and concerns. We offer the following guide as a helpful calling tool.
If you are experiencing a life-threatening emergency, call 911 first. After you have made arrangements to get to a hospital emergency department, contact our office.
If you are experiencing any of the following symptoms, call us anytime, day or night, at 970.493.6337:
- Fever 100.5 F. degrees or greater
- Uncontrollable nausea or diarrhea
- Pain medication is not working
- Chest pains or shortness of breath
- Severe shaking or chills
- Bleeding from the nose or gums
- Blood in the urine
- Black, tarry bowel movement.
- Severe diarrhea
- Constipation with intense abdominal cramping
- Changes in your vision or hearing
- Increased bruising or pinpoint red or purple spots anywhere on the body
Please call us during regular office hours:
- If you have questions about your medication, treatment or side effects
- If you're having nutrition problems
- If you need a prescription refilled
- Please call by 3 p.m. and have your pharmacy's phone number
- If you've heard about a new treatment
- If you notice new numbness or tingling of fingers or toes
For narcotics such as Percocet, MS Contin or Oxycontin, come into the office for a written prescription or allow five days for the prescription to be mailed. By law, your pharmacy must have a written prescription. No narcotic prescriptions can be written on weekends.
For lab tests or scans, please know that results usually take:
- Scans: 48 to 72 hours
- Tumor markers: 72 hours
- Bone marrow: seven to 10 days
- Pathology reports: three to five days
Never hesitate to call us for any problem that is important to you. If a certain medication is not working, call and let us know. Chances are, we can prescribe or suggest something to make you more comfortable.
Our nurses return calls during business hours as time permits. If the matter is urgent, please tell our phone operator so that the nurse can confer with you in the timeliest manner possible. Please understand that calls for test results and prescription refills will be returned after urgent patient needs are met.
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