University of Colorado Health
Contact Us Directions Employees Physicians
Poudre Valley Health System Guests and Visitors Hospitals and Clinics Community UCHealth Jobs Classes and Events Foundation and Volunteers Health library
Facebook Twitter YouTube Flickr
At a Glance
All Services
Medical clinics
Conditions we treat
Download our app
Hospitals
UC Health news
PrintEmail

 

UCHealth News

Print This Page Print This Page    Email this to a Friend Email this to a Friend
News
07/05/2011
MCR and PVH receive national patient satisfaction awards
Poudre Valley Health System
For immediate release: July 1, 2011

Contact
Gary Kimsey: 970.495.7427; glk@pvhs.org

Medical Center of the Rockies and Poudre Valley Hospital received national awards June 30 for consistently providing outstanding customer service to patients.

Avatar International, the country's leading private company that tracks patient satisfaction in hospitals, presented MCR with the top honor, the Overall Best Performer Award.

PVH was awarded for exceeding patient expectations, the ninth year in a row that the hospital has received the award.

PVH also received Avatar's new Blue Sky Award for implementing an innovative project that helped to improve patient satisfaction scores. The PVH project revised room service, menu selection and meal ordering times for inpatients. PVH was the first hospital to receive the new award.

David Medvedeff, Avatar CEO, said the awards reflect the "inherent sense of compassion" shown by the hospitals' employees. "They have succeeded in putting the needs of the patient first," he said.

This was the fourth consecutive year that MCR received the Overall Best Performer Award. It is based on combined scores in patient satisfaction for inpatient, outpatient, emergency department, and ambulatory services. The rating puts MCR in the top 5 percent of Avatar's database that includes customer satisfaction responses for hundreds of U.S. hospitals.

Rulon Stacey, president and CEO of Poudre Valley Health System, which operates the two hospitals, said the awards demonstrate "remarkable accomplishments in patient care provided by our physicians, employees and staff."

The awards were presented at Avatar's annual national symposium in Orlando, Fla.

--PVHS--

Poudre Valley Health System on Facebook Poudre Valley Health System on Twitter Poudre Valley Health System on YouTube Poudre Valley Health System on Flickr
   

About Us
FAQ: Hepatitis C
PVHS-UCH partnership
Be a smart patient
About PVHS
Contact Us
History
Mission, Vision and Values
Charity Care
Communities We Serve
Leadership
Awards
Baldrige National Quality Award
Nonprofit Status
Center for Performance Excellence
Joint Ventures
Report a Problem
To Report a Problem to the Joint Commission
Institutional Review Board



Awards and Recognition


University of Colorado Health employees dedicate themselves to providing patients and other customers with world-class care and service. Outside organizations recognize that, calling University of Colorado Health's hospitals some of the best in Colorado and even the best in the nation. Some of those accolades are listed below:

 




Contact

University of Colorado Health
Fort Collins, Colorado
970.495.7000
PVHS@pvhs.org

 

© 2014 Poudre Valley Health System
Disclaimer  |  Privacy Policy  |  Site Map
University of Colorado Health