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Sharing Days

Malcolm Baldrige National Quality Award sharing days

Learn how PVHS uses the Baldrige framework to develop processes to produce world-class results. This engaging conference includes presentations by PVHS leaders followed by interactive question-and-answer sessions.

Leadership

  • How did PVHS develop and deploy its Global Path to Success (GPS)?
  • How does PVHS use its core competencies to achieve performance excellence?
  • How does PVHS align legal and ethical business practices from staff to board of directors?

Strategic planning

  • How does the PVHS strategy development and deployment process align and integrate the organization?
  • How does PVHS systematically integrate voice of the customer into that process?
  • How does PVHS engage physicians in strategic planning?

Customer focus

  • How does PVHS gather, aggregate and analyze voice of the customer data?
  • How does PVHS use voice of the customer data to prioritize systemwide customer service initiatives?
  • How does PVHS engage staff in achieving and maintaining world-class customer satisfaction?

Measurement, analysis and knowledge management

  • How does PVHS use its balanced scorecard process to measure and manage organizational performance?
  • How does PVHS define key measures and select comparative data?
  • How does PVHS share best practices between departments and facilities?

Workforce focus

  • How does PVHS listen and respond to staff, physicians and volunteers?
  • How does PVHS partner with physicians?
  • How does PVHS support a team culture and a culture of appreciation?

Process management

  • How does PVHS design, innovate and improve processes?
  • How does PVHS use criteria-based performance excellence teams to drive continuous improvement?

For more information, please contact us at 970.237.7135 or email us.

Related information
Center for Performance Excellence
About Us
FAQ: Hepatitis C
PVHS-UCH partnership
Be a smart patient
About PVHS
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History
Mission, Vision and Values
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Leadership
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Baldrige National Quality Award
Nonprofit Status
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To Report a Problem to the Joint Commission
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Awards and Recognition


University of Colorado Health employees dedicate themselves to providing patients and other customers with world-class care and service. Outside organizations recognize that, calling University of Colorado Health's hospitals some of the best in Colorado and even the best in the nation. Some of those accolades are listed below:

 




Contact

University of Colorado Health
Fort Collins, Colorado
970.495.7000
PVHS@pvhs.org

 

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